FAQ: SAPC Password Reset - Email not Received

When requesting an SAPC password reset and the email has not yet been received, please check the following:

1.  Ensure you are requesting the password reset for your SAPC account using the correct username:
   • Accounting and Payroll users:
     • [e-mail]
   • All Other Users (Revenue Processors, Brokers, Managing Directors):
     • [e-mail]
       • Your username is NOT your AY Email Address
2. If you've requested the password reset email with the correct username and you have not received the email:
   • Check to ensure Mimecast has not blocked the email
   • Check your Junk/Clutter folders

After performing these steps and the email has not yet been received, submit a ticket to the finance team at: [e-mail].