NetSuite Object Request Forms

Attached are the NetSuite Object Request forms.  Please use these forms when submitting request for new objects or if you want to inactivate or make modifications to existing objects. Below is the approval workflow for NetSuite object changes.

Announcement - Form updates for July 2023 (Note - the update forms will be required for any Zendesk request as of 8/1/2023)

• NetSuite Market Cost Center Request form - Added two new fields
• Associated Subsidiary(ies) - Fill this field out to limit which Subsidiary(ies) can use this MCC.
• Deal Submission Email Address - Populate this if you want Deal emails to be sent to a centralized email box.
• NetSuite Department Request form - Added new field to form. 
• For AY Internal Income Statement Reporting - Where does it need to be mapped in the Direct Cost Section? ---> Please provide where this department belongs in the Direct Cost section on the AY internal income statements.
• NetSuite Account Request form - Added new Report Requirements section to the form.  
• Purpose of this section is to provide guidance on where new accounts should be mapped to or to change current mapping.

Changes to NetSuite Object Request Form Process

Changes are effective as of February 1st, 2022

• Use NetSuite_Subsidary Request Form for changes to invoice remit address and wire instructions.
• Process Flow - All request forms need to be submitted to Country Controllers for review and approval (before submission to Zendesk). This will help ensure that all forms are filled out correctly. After review and approval, the Country Controller will submit the request to Zendesk. Please note that Zendesk will only accept forms that come from Country Controllers. 
• Department request form (NetSuite_Department Request Forms - 2 2022 Release) – a required field has been added for revenue type. Providing this information when a new department request is submitted will help alleviate some report mapping issues. The specific question included on the form is  “does this new item track an individual, group, or activity associated with a specific revenue type?” If yes, please select the revenue type from the below:

1. Brokerage
2. Property Management
3. Project Management
4. Valuations
5. Consulting
6. Other

• New account requests – when new general ledger accounts are requested, the income statement and balance sheet mapping for those accounts needs to be provided for the following NetSuite reports: (1) AY Income Statement (Internal), (2) IFRS Income Statement (External) and (3) IFRS Balance Sheet (External). Internal mapping questions should be submitted to Country Controllers. External mapping questions can be submitted to Global Finance.