Summary:
Process Owners: Aimee Byrnes
Bot Owner(s): Dan Hogfelt
Bot Support Primary: Ostap Hamarnyk
Bot Support Secondary: Dan Hogfelt
Developers: Ostap Hamarnyk
Relevant Systems:
- PowerPoint
- AvisonYoung.com
- QRD
Scheduling:
Runbook:
The runbook should provide information to support the bot in the case that any issue occurs.
If Bot Fails: An email will be sent saying the bot failed and which piece of code had failed. There are also messages being logged to the Orchestrator Tenant at the start and end of each major sequence to make it easy to see where the bot is failing.
Create a Ticket in DevOps under the Epic "Low Severity Error" with details of the error and troubleshooting steps required to resolve.
Password Incorrect/Expiration:
Library Components being Leveraged:
*NetSuite - Login
*NetSuite - Select Role
*DropBox - Download File
*DropBox - Upload File
*Box - Download File
*Box - Upload File
Note: If password needs to be reset, this will impact multiple different automations. Ensure that Orchestrator Asset is updated "NetSuite Credentials". Also refer to "AP Data Workflow" Bot, as the Alteryx Model will need to be updated with the new password. Instructions are within the "AP Data Workflow" article.
If Bot Errors after some reports have been processed:
DevOps Epic: NetSuite Reconciliation
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